Premier Inn Southampton City Centre

Poppy, Charlene and Josef deserve a special mention. They were incredibly helpful and their warm, professional manner made our visit even better. I’ve stayed at this hotel several times and have had a fantastic experience each time, from start to finish. The staff are welcoming and always ready to help, and the room was spotless, roomy and comfortable. I’d happily come back and recommend it to anyone wanting a comfortable stay and good hospitality.

Breakfast was lovely and we had a really nice stay. The rooms could use USB plugs, which were missing. What stood out most was the friendly staff: James in the bar was exceptional and clearly valued, and Sara at reception was pleasant and very helpful.

Shelley made me feel safe and welcome while dining, taking careful steps around my allergies. She wiped the table with a fresh cloth, brought cutlery that hadn’t been in the table pot, had my food prepared separately, and washed her hands before handling my plate. She checked in and answered my questions, and was amazing throughout. The restaurant is lovely and the food was delicious. Staff were friendly and accommodating from check-in, and the room was clean, spacious and comfortable. I’d highly recommend this hotel to anyone staying in Southampton.

The car park is conveniently placed and easy to pay for by the main door, but spaces are limited. The hotel is well positioned for town, though a walk to the cruise terminal is a bit far. The restaurant and bar are nicely decorated. I had a quiet room, though I can’t speak for the others, and I’d like the option to choose a room. Helpful staff could take a while to find. My room had a torn chair and the window needed attention. It’s really closer to four and a half stars, and I’d recommend it.