Hanbury Manor Marriott Hotel & Country Club

We checked in around 3pm, spent some time in the room, then went down for dinner. We ordered chicken, fish and chips, fillet steak and sirloin steak, but none of the dishes were edible, so we felt we had no choice but to refuse to pay. The waiter and manager were polite and professional about it, which we appreciated. After that, we tried three separate times to order takeaway, and each time we were turned down. Frustrated, with no proper dinner option, we left around 7pm, only four hours after arriving. For a £250 stay at Hanbury Manor in Ware, the food and overall experience were a huge letdown for a hotel of this standard, even though the staff were kind.

We had a delicious meal on the first night, though it arrived lukewarm. There are two bars: one is a cocktail bar that also serves pints, while the other has more of a sports bar or pub feel and serves Guinness. It’s odd that Guinness isn’t available in the other bar, and we saw three other guests ask about it too. The hotel sits in a stunning location, with a golf course and country club, and the spa is a real gem. Staff were amazing. Our room was spacious, but when we opened the wardrobe it was falling apart, and the bathroom could use some redecoration. Small things like those are easy to fix. I’d visit again.

We had a pleasant stay and would come back. Ware is a great little town down the road, with lovely independent cafes, shops and restaurants, and the area works well for a few days away. The hotel grounds are nice for short walks, though I imagine the rose garden would be better in summer once the flowers have bloomed. The rooms were lovely, with an old-school manor house feel, and ours was heated just right, making it cosy. The pool and spa were clean, and the staff there were friendly and helpful. The gym was nice and the cardio room bright, though the downstairs weights room could use the same lighting. One small thing: downstairs hot drinks should come with a biscuit. Water was replenished in the room on the first night, but not the second.

1. I used it 2. For such a premium price tag, Hanbury Manor’s cleanliness is shockingly poor; we were deeply disappointed with the messy and dirty environment. 3. What a letdown! The high cost did not match the experience at all, as the room was poorly cleaned with visible stains everywhere. 4. As a Marriott country club hotel, it charges a fortune but fails miserably at basic cleanliness. This was by far one of our worst stays ever. 5. Extremely dirty and overpriced: the corners of the room were full of dust, and we couldn’t believe we paid so much for such a shoddy experience. 6. Poor hygiene standards and exorbitant prices make Hanbury Manor a total no-go; there’s nothing about the stay that justifies the cost. 7. We expected a luxury manor experience, but instead got a dirty, messy room at a premium price. Complete disappointment from start to finish. 8. Way overpriced for the level of cleanliness provided; the hotel was unkempt and grimy, which ruined our entire stay. 9. The cleanliness here is absolutely appalling, especially considering how much we paid; we would never recommend this place to anyone. 10. Overpriced yet shockingly dirty, Hanbury Manor failed to deliver even the most basic standard of cleanliness, making it a terrible value for money.