RACHEL M.
The location was lovely, and the arcade staff were especially friendly. The rooms were okay, with good heating and lovely water pressure, but the mattress was horrible and wardrobes and other things were broken. The view we paid extra for was meant to be over the lake, but we could only see trees, and not from inside the accommodation anyway. The pictures show our supposed lake view. The TV didn’t work. Reception blamed the internet connection and didn’t help, and many of the blinds were broken too. The oven also didn’t work, and staff just said these things happen. We booked bingo online as a free activity and set aside time for it, only to be told it wasn’t free and we had to pay. Staff said there was nothing they could do. The activity staff seemed tired and uninterested. During archery, it took a while for the staff member to wake up. All in all, this place wasn’t for me, especially with staff unwilling to help, and it wasn’t cheap either. Looking at other reviews, it seems people don’t get help when there’s a problem. That’s a huge thing.
