kwadwo A.
I paid for a booking, then had to cancel about 30 minutes later for reasons beyond my control. They refused a refund, saying payment was final, and wouldn’t let me use it on another date either. Their refund policy is harsh, customer care is zero, and they were very nonchalant. In 2026, how can you refuse refunds? The workers seem untrained and lacking in experience. Please avoid this hotel. Judging by the other reviews, I doubt they care about negative feedback. The owner’s reply says someone else booked for me. Yes, that’s true, but if that person needed to contact them directly, they should have told me. They didn’t. The staff told me there were no customers that day, so they couldn’t return my money and fill the room with a new customer. They didn’t turn anyone away. That’s a lie, and what they’ve said publicly is untrue. I asked to speak to the person in charge and was told you were out of Accra. Contact the customer to clarify before putting half-truths out there. Leave your number or email so we can talk. That’s how to handle an issue, not with this unprofessional response. Please avoid this hotel.
