Johnny W.
I booked through Agoda three months ahead, and this was the first place I’ve ever given one star. I tried to contact someone by phone, email, through Agoda, and by asking people who had entered the building. In the days before check-in, I sent countless emails asking for the details, but nobody replied. I couldn’t cancel without being charged. On the afternoon I was supposed to check in, I called Agoda for help. The connection was terrible, I could barely understand what was being said, and I got no help while I was panicking. The owner finally replied around 18h, when it was already dark, cold, and windy in winter. The first thing he wrote was, “How is it going?” There was no apology, which I found ridiculous. He offered to help find somewhere else, but it would be at my expense and cost more than what I’d already paid. Seriously, was this a joke? It felt like it might be a scam. My sincere suggestion: apologize first.
