Mitsis Royal Mare Thalasso and Spa Resort
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Parking
- Free
- Airport shuttle
- Free
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Room types
- 4
Room Information
Rooms
1 / 1 Bungalow garden view
- 29 m2
- 1 x Double bed 131-150 width, 1 x Sofa bed
- Direct dial telephone (extra charge)
- Shower
- Hairdryer
- Bathroom
- Bathtub
- Housekeeping
- Satellite TV
- Make-up mirror
- Slippers
- Bathrobes
- Toiletries
- 220V power supply
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1 / 1 Bungalow sea view
- 29 m2
- 1 x Double bed 131-150 width, 1 x Sofa bed
- TV
- Hairdryer
- Bathtub
- Shower
- Bathroom
- Housekeeping
- Satellite TV
- Make-up mirror
- Slippers
- Bathrobes
- Toiletries
- 220V power supply
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1 / 1 JUNIOR SUITE WITH PRIVATE POOL
- 49 m2
- 1 x Double bed 131-150 width, 1 x Sofa bed
- Balcony
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Mini fridge
- Minibar
- Housekeeping
- Direct dial telephone (extra charge)
- Bathroom
- Shower
- Bathtub
- Hairdryer
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1 / 1 SUITE SEA FRONT
- 29 m2
- 1 x Double bed 131-150 width, 1 x Sofa bed
- Mini fridge
- Tea and coffee making facilities
- Individually adjustable air conditioning
- Safe
- Balcony
- Terrace
- Wi-fi (extra charge)
- Cot on demand
- 220V power supply
- Toiletries
- Bathrobes
- Slippers
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Guest reviews
Recent reviews shared by hotel guests
Megan B.
The buggy service was a real help across such a large complex, and the drivers were friendly. We never waited more than five minutes, which would matter a lot if you have mobility issues. The hotel itself is lovely, and check-in was quick. We were driven to our room within minutes. We enjoyed the à la carte meals and their service was superb, so book ahead. I couldn't understand why we couldn't go more than once when the restaurants were only about a third full. We even offered to pay, but were told no. The buffet was fine, though repetitive. At the beach, the setting is lovely, but there's no sand, and despite the restaurant being there, you can only eat there if you've booked one of your à la carte meals. Otherwise, the choices were a hot dog or melon from a machine. We paid to upgrade to a private shared pool before arrival, but the water was freezing, so we never used it. The main pool was cold too, and the grass around it was worn and dirty at the end of the season. Maria was a lovely waitress and always made sure we had what we needed. We had a good time and might come back, though probably not in peak season, when I imagine the pools and main restaurants would get very busy. I'd rate it 8/10.

KARA W.
The private beach had lovely clear water, though it's a bit rocky, so bring aqua shoes. There was also a bar right by the beach for drinks. During the day we relaxed at the two large pools, and in the evening there was entertainment by the pool. The staff were friendly, attentive, and clearly worked hard to make sure everyone had a great stay. There was plenty to choose from at the main restaurant, and everything we ate was fresh and delicious. We also liked the à la carte restaurants, especially the Asian and Italian ones. The cocktail list was great, and we particularly enjoyed it at the rooftop bar. We had a wonderful all-inclusive stay and would definitely recommend it.
Daniel K.
The team at Mitsis Royal Mare made us feel welcome right away. Check-in was easy, and they surprised us with birthday cake and wine. Our room stayed clean and comfortable throughout. We especially enjoyed getting to know Anna at Alegria. She was always smiling and taught us a few Greek words. Costa at the beach was just as helpful and cheerful, and Maria at the Delfina pool bar made every stop a pleasure. The beach bar staff were welcoming too. The main restaurant took great care of us. Some dishes at Royal Palm were hit or miss, but the à la carte meals were enjoyable overall. We had a wonderful stay and will be back.
Alison P.
The restaurant staff made the holiday for us. Because of my autoimmune disease, I met with guest relations the morning after our late arrival, and at every meal the staff took such kind care of me. Afrodite was especially caring and helped me relax without worrying about mealtimes. Lenin served us so well, and Muhammad was fantastic too. The food was delicious, and I came home without any illness issues. We had a great time at Mitsis Royal Mare. After arriving late, we dropped our cases in the room and went for a much-needed nightcap. The only thing we struggled with was the bed size. It was comfortable, but a bit small for us since we're used to a super king. Five stars for Afrodite, Lenin, Mohamed, and the lovely lady from the Cosmos restaurant who also served us at the top bar after her shift. You all made our stay perfect. Thank you! Sonia Parker Andy Parker Room 784.
Gareth M.
The staff at mitsis royal mare were excellent. Their care and attention were second to none, and the site was kept very clean. The exception was the cats, which walked across tables that had been set with cutlery shortly before people sat down to eat. Keeping children entertained during our last week in October was difficult. The pools were absolutely freezing, and even the sea felt warmer. I understand heating every pool at a large resort may not be realistic, but the kids club pool is tiny and seems like it could be heated without much cost. A few small slides would help too. The mini golf is worn out, broken, and in need of investment. The indoor pool also looked tired and had no entertainment for children. There clearly used to be a bar there. What happened to it?
Amenities
Everything available at this property
General Services
38 available- Year of most recent renovation
- Number of floors (main building)
- Number of floors (annexe)
- Double rooms
- Suites
- hotel
- American Express
- EC
- Diners Club
- MasterCard
- Visa
- Maestro
- Visa Electrón
- EuroCard
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Airport Shuttle
- Room service
- Laundry service
- Medical service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Shop
- Garden
- Terrace
- Sun terrace
- Newspapers
- Luggage room
- Clothes dryer
- Photocopier
- Parasols
- Game room
- Turkish bath (hamam)
Accessibility
2 available- Accessible rooms
- Wheelchair Accessible
Internet
1 available- Wi Fi
Parking
1 available- Car park
Meals
3 available- Bar
- Restaurant
- Poolside snack bar
Business Services
4 available- Conference room
- Meeting room
- Business centre
- Fax
Recreation & Wellness
2 available- Sauna
- Steam bath
Pool and beach
4 available- Indoor freshwater pool
- Outdoor freshwater pool
- Children’s swimming area
- Sun loungers
Sports
1 available- Gym
Children
3 available- Babysitting service
- Children playground
- Kids’ club
Room Amenities
1 available- TV lounge
What's nearby
Explore attractions, restaurants and transport around the hotel
1.8 km 22 min walk
18.3 km
384 m 5 min walk
77 m 1 min walk
Attractions
20- Cat colony - bring water and snacks384 m 5 min walk
- Cave of Saint George704 m 9 min walk
- Andrea’s Rock1.2 km 15 min walk
- Sea sight photo area1.4 km 17 min walk
- Παλαιοχριστιανική Βασιλική Καστρίου1.9 km 23 min walk
Restaurants
20- Mediterranean a la Carte Candia77 m 1 min walk
- The Sushibar125 m 2 min walk
- Royal Palm Asian Garden142 m 2 min walk
- Annabelle Main Restaurant197 m 2 min walk
- Taverna Artemis205 m 3 min walk
Transit
20- Κρατικός Αερολιμένας Ηρακλείου Νίκος ΚαζαντζάκηςAirport18.3 km
- Bus Stop 18Bus1.8 km 22 min walk
- Bus Stop 19Bus1.9 km 24 min walk
- Bus Stop 20Bus2.3 km 29 min walk
- Bus Stop 21Bus2.7 km 33 min walk

Stay rules
Important conditions for your stay