luciana C.
After a month of trying to sort this out and get our money back, the property refused a refund and stopped responding. Booking.com also took no responsibility when I complained about accommodations advertised in these conditions. The photos below don’t show the real state of the property, and the advertising is misleading. We booked through Booking.com, but when we arrived there was no reception staff, and nobody answered by phone or any other way. We spent 30 minutes trying to reach someone. Then people who appeared to be drug addicts came down the stairs and wandered around while my family and I waited in the lobby. With no response through any channel, we felt unsafe and left. The customer service and condition of the property were completely unacceptable.

