Carmen I.
I left the property the next day and still got no refund. I returned the key at 10:30 AM, after being told the previous evening that I would get nothing back and could be held responsible for damage in the days ahead, even though I was no longer staying there. I’ve reported the case to Booking and the European Consumer Centre. This experience spoiled part of my holiday and cost me a lot. I did nothing wrong, I just expected the conditions promised, and the whole thing felt dishonest and intimidating. When I arrived in the afternoon, the room was nothing like the photos. It smelled strongly of mold, there were ants across the floor, the air conditioning didn’t work, and there was no internet, despite these being promised when I booked. The room was extremely small, had no wardrobes, and didn’t feel livable. I told the host straight away. They tried to fix the AC but couldn’t. I asked politely for another room without ants and with working air conditioning, but was told there wasn’t one available. So I requested a refund. They first offered 360 euros, only part of what I’d paid. I refused because I couldn’t spend even one night in those conditions, and asked for a full refund or at least a fair amount since I was leaving immediately. I booked somewhere else at my own expense and left. Later that evening I called to ask about the refund, but was told I wouldn’t receive any money. It was outrageous and completely unacceptable. I hope no one else has to go through this. I strongly advise others to stay away.
