Sagitta all inclusive holiday resort

We left after the first night with our small child, which was hard to manage, and the stay brought stress, problems, and a very overpriced holiday. We still had to pay the full all-inclusive price for that night, even though we couldn’t use the plan at all. Holiday Village Sagitta was a huge disappointment and a waste of trust. I wouldn’t recommend it to anyone. The photos and descriptions were completely misleading. The rooms felt outdated and damaged, with worn furniture, loud air conditioning, and a creaking bed that made it feel like a spring could come through your back. The bathroom was filthy, with hairs and strands around, and its fan didn’t work, leaving humidity and smells behind. The fridge was extremely noisy because it lacked airflow, and several items of equipment were broken or unusable. The all-inclusive setup was chaotic and poorly managed. There was rotten fruit, low-quality ingredients, and nothing suitable for people with intolerances. Staff couldn’t cope with the number of guests, and the hotel seemed neglected and disorganized. For what we paid, the quality was far below average, especially for a place presenting itself as premium. It was a huge waste of money.

The breakfast was okay, but lunch and dinner were a disaster, mostly frozen food, and the restaurant was extremely unhygienic. The location is great, right on the beach, but the hotel barely deserves two stars. It badly needs renovation; it looks untouched since it was built. The room carpets weren’t suitable for walking barefoot, and cleanliness was nowhere near acceptable. At reception, the staff looked like they had no will to live. This all started with a December 1, 2024 newsletter advertising a 30% early booking discount on newly renovated apartments. On December 3, 2024, I booked a renovated four-star apartment with All Inclusive Light for mid-July 2025, at around €250 per night. In early June I called to confirm whether I’d be in a renovated apartment or another facility. They didn’t know and said they’d get back to me. Ten days went by with no reply, so I called again and was then told I’d have a renovated apartment. Two days before arrival, a welcome email made it seem everything was fine. Then at 4:00 PM the day before, they emailed that technical issues meant I couldn’t stay in the unit I’d reserved. They offered a three-star hotel instead, 15% off the original price, and free parking. I tried reservations right away, but they’d closed at 4:01 PM. It took an hour to reach someone at reception, and the receptionist had no details, only that there was a problem. I emailed to explain that I was already 1,500 km into a trip with my family, had no alternatives, and that a three-star place wasn’t equal in price or quality to the four-star one I booked. They gave me an additional discount, but I had no choice except to accept. During the stay, I saw online that the renovated four-star apartments I’d originally booked were available, and I saw guests staying in them. A reception price list showed those same apartments at over €500 a night for that period. Draw your own conclusions.

The room was spotless and comfortable, with a sea view I could have looked at forever. Waking up to it each morning felt priceless. The buffet was another highlight, with plenty of fresh, tasty options at breakfast, lunch, and dinner, and enough variety for everyone. Mr. Stuha at the front desk made me feel welcome right away. He was genuinely kind, greeted me with a smile, and his funny comments led to some really entertaining conversations. It felt more like arriving at a friend's place than checking into a hotel. The rest of the staff were attentive and friendly without hovering, and I felt they cared about making the stay enjoyable. The hotel had a modern, cozy feel and plenty of charm. With the service, warm welcome, food, and location right by the sea, I felt at home and will come back. Thanks to the whole team, especially Mr. Stuha. He made me feel like a valued friend instead of an anonymous guest. I wholeheartedly recommend it, and I’m already looking forward to another visit.

Parking was a complete mess, crowded despite the private parking that had been promised when we booked. We’d reserved a four-star bungalow, but what we got didn’t even reach two stars. The reception staff weren’t very friendly when we asked for a new bungalow that matched our reservation. Avoid it if you can.