David 3

I was traveling alone with my backpack, and what happened yesterday left me feeling desperate, helpless, and scared. Check-in was 15 minutes late, so I had to wait in the heat and rain, tired and carrying all my things. When I finally got to the room, it was dirty and uncomfortable. There was dust on the bath and bedside table, a small animal squashed on the floor, a hair in the furniture, and used toilet paper. The towels and blankets were so old they had gone stiff and were covered in little balls. The bed felt like a wooden table with a thin, uncomfortable mattress. A handkerchief was stuck in the air conditioner, which was unacceptable, and it couldn't be adjusted from 23 degrees. I worried I would get sick from the dust and cold. There was also worn-out furniture and marks all over the walls. I couldn't shower or change my clothes. I spent three hours calling booking.com and trying to reach the host, who didn't respond until the evening, when they asked,