Hotel Novotel Banjarmasin Airport

We had iftar here during Ramadan, and all the food was good. The service was excellent too. Thanks for the hospitality.

Finding your way around Novotel Banjarbaru Airport could be easier. Some signs are missing, and the layout may leave first-time visitors unsure where to go for rooms, meeting areas, or other facilities, so you might need to ask for help. The stay itself was comfortable. Rooms were clean, spacious, quiet, and well kept, with adequate amenities and a calm feel. The lobby and dining areas looked nice, and the staff were courteous, professional, responsive, and generally attentive. It seems a good fit for business trips or flights at odd hours, with facilities that meet international standards. Clearer signs would make getting around smoother. The hotel has solid service and comfort, but the wayfinding needs work.

I used to stay here at least one night each year, but the service quality has dropped a lot compared with a few years ago. My room smelled bad, the shower leaked, and the only toiletries were one toothbrush and a tiny bit of toothpaste. The meal from room service tasted flat. Their sole free airport shuttle doesn't work for guests with morning flights either. It no longer feels worth the money, and there's plenty that could be improved.

The relaxed atmosphere and nearby attractions make Novotel Banjarmasin Airport an easy place to access, and it's just outside Banjarmasin. Its location near Syamsudin Noor Airport, along with a free airport shuttle, suits transit stays and business trips. Families can make use of the pool and family-friendly spaces, and there's a buffet breakfast. Rooms are spacious, with Wi-Fi, a minibar, and seating areas, and guests often mention the friendly staff. Experiences can vary by room and when you need service. Some travelers report inconsistent cleanliness and maintenance, occasional air quality or mosquito problems, and would like more breakfast variety and better service standards.