Sanur Elok Residence

The area is quiet overall, and the rooms are cozy and clean. The hotel has two buildings: reception and check-in are in the main A-building, while most guest rooms are in B-building. It's near popular business areas and malls. Breakfast isn't normally served, but you can order it any time through Gofood or Grab food.

I liked that the hotel sits in a quiet corner of a busy neighborhood. Both buildings, A and B, are nice places to stay, and the rooms are clean with a modern design. They don't provide breakfast, which I think helps keep the price attractive, but you can order it online.

I stayed for two months, and the room was clean. The reception staff only speak a little English. They also ask for a deposit, but getting it back in cash is inconvenient when you paid by card. Even with a fixed monthly payment, bringing friends into your room costs IDR100,000 each time, even for a short visit. The cameras monitoring security all the time also made me feel uncomfortable.

The place is clean and new, but service was the problem during my three-month stay. It was overpriced, and the only common area was the rooftop, which gets boiling hot in the middle of the day. When I left, the receptionist charged me 100.000 rupiah for an extra card-key I never received. She said it was in the system and asked me to wait while she called management. After half an hour with no call, I said I was leaving. She said she'd speak to management on Monday and they'd contact me, but they never did. I had to follow up myself, which was pretty lame given how punctual they usually are about asking for the bill. I'd spent more than 22 million rupiah over three months, and charging me 100.000 rupiah out of the blue, then making me chase it up without even considering they might have made a mistake, showed very little care for the customer experience. They won't hesitate to treat you badly over 50 rupiah.