Rina P.
The room and hotel were fairly clean, and I found the general comfort good. The service at the front desk, though, really needs work. When I checked in at 3 PM, I was told the room was ready, but the key wasn't. I waited around 10 minutes for it. Then the staff handed it over and gave me the room number without explaining anything else. They didn't tell me breakfast was included, when or where it was served, or give me the Wi-Fi login. I had to call the front desk from the room to get the network details. As someone who used to work at a front desk, I expect staff to be proactive and informative. Those details matter to guests, especially when breakfast is part of what they've paid for. The following morning I went down for breakfast at 6 AM, but nobody was at the restaurant to help. I'd strongly recommend more training for the front desk team so they handle guests clearly and attentively.
