I’m lodging a complaint with Travelio about how my recent accommodation booking, made through Trip.com, was handled. The lack of coordination and support from your platform caused a deeply stressful stay. My booking covered 15 to 18 October 2025, and after Trip.com confirmed it, I received no instructions saying I had to log into Travelio to access the unit or complete check-in. As a foreign guest relying on a trusted booking site, I expected clear directions and a smooth arrival. When I arrived, I had no idea how to get the key. There’d been no preparation for my arrival: no receptionist was there, only security staff who didn’t know about my booking and had no key. Even if you couldn’t reach me directly, you should have known the unit was booked and made sure it was ready for check-in at any point on the first day. I couldn’t get into the room that first night. After a long workday, I had to search around the city until midnight for somewhere else to stay, which was exhausting and extremely stressful. I had to figure out on my own that the booking was connected to Travelio, find your contact details, and ask how to collect the key. No one offered help proactively. Even after I completed all the required steps in your app, I still wasn’t allowed immediate access. My booking was already delayed by a day, but I was told to wait until 2:00 PM for check-in. Then your staff arrived at 3:15 PM to hand over the key, adding further inconvenience. This points to a serious failure of coordination, communication, and customer care. I hope Travelio takes it seriously and improves its procedures so future guests don’t have the same experience.
Best Living Studio Loft Mezzanine at Kubikahomy Apartment By Travelio
About this property
If you want to feel like you’re at home no matter where you are, choose this — apartment "Best Living Studio Loft Mezzanine at Kubikahomy Apartment By Travelio" is located in Legok. This apartment is located in 5 km from the city center. You can take a walk and explore the neighbourhood area of the apartment. Places nearby: Ragunan Zoo, Kidzania and Central Park Mall.
Good to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
Estimated reference price
Guest reviews
Recent reviews shared by hotel guests
I stayed a few weeks. The surroundings are pleasant, but the problems inside mean I wouldn’t come back if I had the choice. The rooms are a decent size, and the cleaning and laundry service mostly did their jobs well. There’s air conditioning and a working water heater too. Those things probably kept me from giving it one star. Having to buy electricity credits, though, is a pain. The Wi-Fi might as well not exist. It disconnects and cuts out all the time. The lounge is usually filthy from the college students who seem to have the whole building to themselves. The kitchen is disgusting: I found a moldy, gross dish that had probably been sitting there for weeks. The utensils are dirty as well, and the fridge is far too small for everyone in a seven-story apartment building. At night, loud motorcycles sometimes come from behind the building. It’s awful when you’ve had a rough night and just want to sleep, but the noise won’t stop. I wouldn’t recommend staying here unless you absolutely have to.
The room was clean, neat, and good quality. If you’re going to a concert at ICE BSD, this place is really close by. There’s an alfamart nearby too, so you can grab a snack after the show.
Rooms belong to different owners, so the price can vary depending on what you negotiate with each one. Water is free, but electricity is capped at 100.000/mth, so extra charges may apply. The place has a gym, pantry, 24hr security, and a swimming pool that’s cleaned every week. The security team isn’t always helpful.
I’ve rented this place twice already, and the service deserves 5⭐️. If you’re going to a concert at ICE BSD, I recommend staying here. Thanks again 🙌
What's nearby
Explore attractions, restaurants and transport around the hotel
296 m 4 min walk
20.0 km
1.9 km 23 min walk
37 m 1 min walk
Attractions
20- BSD Xtreme Park1.9 km 23 min walk
- Lembah Brabus Serpong3.1 km
- Chinese Peranakan Library Museum3.3 km
- Sandy (kucing MONSAN)3.3 km
- Monumen Palagan Lengkong3.5 km
Restaurants
20- Ayam Geprek dan Penyet Warunx Kamu,Serpong37 m 1 min walk
- Kopi Nako BSD178 m 2 min walk
- SALT All Day Dining393 m 5 min walk
- Feelectric BSD402 m 5 min walk
- Goodvibes BSD405 m 5 min walk
Transit
20- Bandar Udara Internasional Soekarno-HattaAirport20.0 km
- ICE 2Bus296 m 4 min walk
- ICE Business ParkBus373 m 5 min walk
- EdutownBus451 m 6 min walk
- ICE 6Bus474 m 6 min walk
Stay rules
Important conditions for your stay
Hotel information
Electricity
- Voltage
- 230 V
- Frequency
- 50 Hz
- Socket types
- C, F