OYO 3334 Ratu Residence
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Breakfast
- Available
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
Jefri S.
We booked three rooms for three nights through Agoda, at about 50,000 IDR per room each night. Once we arrived, they asked for another roughly 250,000 to stay, saying they'd made a mistake. Why should the customer pay for their mistake? They hadn't messaged us through the app about it, and their rooms are still advertised at similar prices. I think this might be a scam. It feels like they draw you in and then ask for more money when you're tired and vulnerable. They seem to have two room standards. The ones shown online are basic but worth the 50,000-80,000 they advertised. Since we'd already paid online and insisted they honor that price, they put us in their most disgusting rooms, I think to get back at us. They were dirty, and there was no free breakfast as advertised. They were rude and didn't respect us as customers. We'd booked non-smoking rooms but got their worst smoking rooms, with burns and stains on the sheets. Everything was dirty and smelled bad. We stayed only because we were too tired and busy to change hotels, and we're tough people. When we asked to stay an extra couple of hours to go sightseeing, they wanted 50,000 per hour. If you think I'm making this up, I have video evidence of everything. Agoda, please remove this business from your site. They don't deserve to be in business, and the government should be informed and close them down.
Hendra S.
Good.
Ratna P.
For 150 per room, many lights were out, the AC was extremely hot, and the automatic toilet flush was broken, so it had to be flushed manually. The sheets were torn and dirty, there was dried feces in the toilet, and the service was bad. The room smelled, and the TV wouldn't turn on. Never stay here.
MAKSUM N.
The receptionist's service was awful. She was cynical and just kept playing on her phone. If you don't want to work, don't bother.
Niken S.
I paid through the app, but when I arrived they charged me another 100,000 IDR because the price didn't match. The extortion was awful. The bathroom was filthy. I regret staying here and won't come back.
Amenities
Everything available at this property
General Services
44 available- ATM
- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Heating
- Express Check In/Check Out
- Chapel
- Terrace
- Private Check In/Check Out
- Allergy Free Rooms
- Room service
- Trouser press
- Indoor Fireplace
- Locker
- Laundry
- Safe Deposit Box
- Shoe shine
- Luggage storage
- Diet menu (on request)
- Packed Lunches
- Car rental
- Transfer services
- Tour assistance
- Library
- Barbecue grill(s)
- Billiards
- Bowling
- Casino
- Karaoke
- Nightclub
- Fishing
- Ping Pong
- Water park
- Total number of rooms
- hotel
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Multilingual staff
- Non Smoking Area
- Minimum Check In Age
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
3 available- Free Wi Fi
- Internet access
- Wi Fi
Parking
4 available- Electric car charging
- Parking
- Car park
- Secure parking
Meals
9 available- Bar
- Breakfast
- Common kitchen
- Restaurant
- Snack bar
- Vending machine
- Poolside bar
- Bottled water
- Breakfast room
Recreation & Wellness
1 available- Spa tub
Pool and beach
5 available- Swimming pool
- Indoor Pool
- Outdoor pool
- Private beach
- Beach/pool towels
Sports
3 available- Free bicycle rental
- Bike rental
- Mini golf
Room Amenities
2 available- Non Smoking Rooms
- Soundproof rooms
What's nearby
Explore attractions, restaurants and transport around the hotel
1.6 km 20 min walk
4.6 km
804 m 10 min walk
7 m 1 min walk
Attractions
20- Museum Perkebunan Indonesia804 m 10 min walk
- Balai Besar Taman Nasional Gunung Leuser1.4 km 18 min walk
- State Museum of North Sumatra1.7 km 21 min walk
- Vihara Sinar Buddha (BLIA) 印尼棉蘭佛光寺2.0 km 26 min walk
- Sri Deli Park2.8 km 35 min walk
Restaurants
20- Lamongan Indah7 m 1 min walk
- Mie Aceh Simpang Limun8 m 1 min walk
- Amizu Cafe & Coffee21 m 1 min walk
- Rumah Makan & Buffet Rahmat22 m 1 min walk
- Sumatra Coffee Company53 m 1 min walk
Transit
20- Bandar Udara Internasional KualanamuAirport21.8 km
- HALTEBus1.6 km 20 min walk
- Halte SM RajaBus1.7 km 21 min walk
- PO Medan Jaya Harjosari IIBus1.8 km 23 min walk
- BUS CV.MAKMURBus2.0 km 25 min walk

Stay rules
Important conditions for your stay