Sea Terras Suite And Luxury By Ozz Group

Junaidin made our stay memorable, and we’re so grateful for his warmth, humility and kindness. When we arrived very early after leaving another hotel, he safely stored our bags, greeted us with drinks and helped arrange scooters. During our stay he seemed to be everywhere: checking us in, cleaning rooms, carrying our luggage upstairs, bringing breakfast each morning and helping plan sightseeing. The rooms were beautiful and comfortable too. He’s a real asset to the place, and we hope management knows how lucky they are to have him.

The sea-facing location was decent, but I didn’t enjoy the stay. Only one person was available for service throughout, and the rooms were small. Water covered the bathroom floor, possibly from a leak somewhere, and the overhead shower wasn’t good.

The pool and sea view were the only real positives for us, though seeing lizards around the pool was a bit creepy. I’d give the hotel one star after all the problems we had. We booked two deluxe rooms, but only one was available, so we were given two different rooms on separate floors. One had an AC problem that was eventually fixed by moving us, while the other had a faulty mini-bar and a TV that didn’t work. The rooms felt a bit small, and breakfast choices were limited, especially for vegans. The open bathroom setup was challenging for Indians. Worst of all was the scooter rental: the rates were exorbitant and the scooter was faulty. A family member crashed when the brakes failed, and we were lucky no one was seriously hurt. Be cautious and inspect the rooms and services carefully before committing.

The staff were nice, and the stay was not too bad, but most things felt average. The photo gives a confusing impression because the hotel looks different in reality. This is the back hotel, which shares the swimming pool with the front one. The room looked nice, but it needed maintenance: the shower was broken, water pressure was weak and the sewage was blocked.