RedDoorz near Alun Alun Sidoarjo

We’d made a request through the app for a smoking room, but the biggest disappointment came after checkout, when we were charged 200,000 Rupiah. The fee was actually more than the room cost. The receptionist was unfriendly from the start, a grumpy woman who couldn’t smile, and she reprimanded us sarcastically. The whole experience felt unpleasant. It’s no wonder the place was quiet, dirty and smelly.

Be careful about checking in here. I’m only sharing what happened to me, not trying to badmouth anyone. I checked in at 1 am and was meant to stay until 12 noon, but at 11.03 someone knocked hard on the door three times. Then, while we were checking out, my husband hadn’t been smoking, but an employee said they could smell cigarettes, as if it had been deliberate. By God, I couldn’t accept it. They fined him 200k and said they’d confiscate his ID card if he didn’t pay. It made no sense to me that my husband doesn’t smoke, yet they suddenly claimed there was cigarette smoke. When we paid the fine, the employee mentioned the boss’s name, but the account name was the employee’s. I asked, “Ma’am, why did you transfer it to me?” There was a hotel QR code, but it was supposedly having an error. That didn’t make sense either. Don’t cheat people next time. There are few honest people, are their salaries too low?? For Ms. Fitria Salmah. Honest people are few.

The room had a dirty floor, damaged walls, and a bathroom that wasn’t very clean. There were yellow stains in the toilet, the bathroom door was broken, and the water smelled. There was no water heater. The lobby was dirty too, both the AC and TV remotes were broken, and the room had no toiletries or mineral water. Check-in was a bit of a hassle because I had to fill in my details. I regret booking through detik.com. It didn’t meet my expectations, and the 185,000 price didn’t match the facilities I got. There are many better hotels, so choose carefully before booking. Don’t stay here!

For that price, the service was poor, and there was no drinking water or toothbrush. I wanted to extend my stay for a month, but they asked for money in a way that felt like a debt collector. Customer service was really unfriendly, with silence, grumpy faces and raised voices in the morning while people were still asleep or getting ready. The receptionists gossiped so loudly, it was like they were using a mosque loudspeaker. They just want money.