Merapi Merbabu Yogyakarta Hotel

Lina, the barista, made the visit feel so welcoming. She was warm, professional, attentive, and handled customers smoothly. I had a great experience here and would recommend it.

The breakfast tasted good, but when I came down at 9 AM, much of the food was gone, including some of the more expensive dishes, which seemed limited. That was the main disappointment. The staff were attentive and sorted out a sink problem in my room quickly. I was unsure about booking through my company's travel agency, but the hotel turned out much better than I expected. It has a rustic feel and is well kept. My Premium Suite was spacious, with a very comfortable bed, fluffy pillows, a clean bathroom and strong water pressure. I also liked the luggage and shoe deck and the big wardrobe. I'd recommend staying here, especially for activities around the Yogyakarta SCBD area.

We spent five nights here over New Year. The service was okay, and breakfast was fine too, though it could be better.

I booked a Premier Suite with a balcony, as shown in the photos, but the room I was given had no balcony. It was damaged too: the door wouldn't open properly, the bed sagged, and the room felt stuffy and unhealthy. When I raised the problems with reception, they downgraded my room and said the hotel was fully booked. The staff came across as unprofessional and laughable. This did not feel like a real four-star hotel, and I was very disappointed. I had planned to stay two nights, but left after just one and moved to a proper four-star hotel.