Standard Studio
- Private bathroom
- air-conditioning
- fridge
- kitchen
- private-bathroom
- shower
- tea
- toiletries
- towels
- wardrobe
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Room Information
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Recent reviews shared by hotel guests
We’re proud that The Trans Luxury Hotel Surabaya reflects our shared commitment to comfort, elegance, and world-class service, while raising the bar for luxury in East Java. Congratulations to the whole team on creating such a polished destination and bringing The Trans experience to the heart of Surabaya.
The room was badly maintained and cleaned. Dust covered the glass surfaces, there were handprints on the mirrors and windows, and old chewing gum had been left behind. The thin curtains let in too much light, making it hard to sleep and have privacy, and the air conditioning didn’t cool properly. After being told the room would be ready around 2:00 or 3:00 PM, we didn’t get access until nearly 5:00 PM. We waited an extra three to four hours without proper updates or communication. The poor service, communication, and upkeep ruined the first day of our stay. This was one of my most disappointing hotel experiences, especially for a place that claims to be 5-star. I wouldn’t recommend it unless they significantly improve their operations and guest service.
I really enjoyed staying here. The view was lovely, and everything felt thoughtfully done. The staff were helpful and friendly. Thank you so much.
Good.
The best 🙏🙏🙏
Everything available at this property
Keep exploring
Explore attractions, restaurants and transport around the hotel
210 m• 3 min walk
7.9 km
4.8 km
112 m• 1 min walk

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