Phoenix Living

I’d happily stay here again when I’m back in Surabaya. The place is affordable, clean, tidy, and really comfortable, and the staff are kind and quick to help. When I checked out, they even helped me get my motorcycle out of the room.💜

I booked a room here for around May 2024, hoping to get some sleep after a tiring day. Instead, the room I’d reserved had already been taken, so they put me somewhere else. That room was stuffy, and the AC wasn’t cooling at all. I complained and was told a technician would come. I waited more than an hour, but nobody showed up, so I contacted the owner myself. The owner got angry and told me to be patient while I waited. I was exhausted and sweltering, but still had to sit there waiting. The technician finally came, but the AC was still hot :) They wouldn’t move me to another room or refund me, so I booked a different hotel because I couldn’t stand sleeping in that heat. I wouldn’t recommend staying here. It’s a big red flag.

Clean and pleasant hotel, with fast wifi and very friendly staff.

The place is nice, but the owner is grumpy....