Hotels in SURABAYA, ID
Sheraton Surabaya Hotel and Towers
Smoke-freeFamily friendly
About this property
Here’s the hotel you always dreamed of: hotel "Sheraton Surabaya Hotel and Towers" is located in Surabaya. This hotel is located 2 km from the city center.
Location
You can stop by the bar. Taste the local cuisine and have a rest in the restaurant. If you can’t live without coffee, drop by the cafe. Free Wi-Fi on the territory will help you to stay on-line.
If you travel by car, there’s a parking zone. Also, the following services are available for guests at the hotel: a massage room, a sauna, a steam bath, a spa center and a doctor. Sports fans will be able to enjoy a fitness center and a gym. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a barbeque area.
Swimming fans are going to enjoy a pool and an outdoor pool. You can arrange a business meeting, a board meeting, and even a job interview as there is a business center. The tour assistance desk of the hotel will help you book an excursion. For the free movement around the city, the hotel offers a transfer for you.
Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the hotel offers to its guests: a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English.
At the hotel
Guests will find the following in the room: an alarm clock, a shower, a TV, a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.
Room amenities
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Parking
- Available
- Breakfast
- Available
- Extra bed
- IDR 786500 per guest/night
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Late checkout
- Available for a fee
- Luggage storage
- Available
- Languages
- English, Multi-language staff
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
1 / 6 Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- desk
- fridge
- hairdryer
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- soundproofing
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1 / 6 Deluxe Double room with view
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bath
- fridge
- hairdryer
- iron
- mini-bar
- private-bathroom
- shower
- slippers
- tea
- telephone
- toiletries
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1 / 6 Premium Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- desk
- fridge
- hairdryer
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- soundproofing
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1 / 6 Standard Double Club room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- desk
- fridge
- hairdryer
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- soundproofing
What's the price for your stay?
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Guest Rating
9.4/10
Excellent Featured review
Rizky W.
10/10
What stood out most at the Sheraton Surabaya was how kind and helpful everyone was. Mrs. Tika at the Front Office was especially professional and welcoming, and made check-in a great experience. The whole team deserves credit for consistently going out of their way to help. The hotel is clean and comfortable, and right next to the mall, which is very convenient. I recently stayed here and had an excellent experience. I’ll definitely come back. Highly recommended!
Meilani H.
10/10
I love the food here, it was sooo good. The service was excellent all around, and special thanks to bu risna from kafe bromo. It was still early morning and the store hadn’t opened when I asked for a menstrual pad, but she checked with other staff and departments, then looked around the cafe herself and brought one to me. Your help made my day beautiful. Great to have you guys. Hope you keep up the same excellent service always.
Yuliana E.
6/10
The staff were the hotel's strongest point, friendly and helpful from check-in through housekeeping. Breakfast was another highlight, with great quality and plenty of choice for local and international tastes. The stay was solid and mostly comfortable, though a few things kept it from meeting the brand's usual standards. The towels were the biggest letdown: greyish and worn. The front desk replaced them when I asked, but the same problem came back the next day, so there seems to be an issue with the linen or laundry standards that needs fixing. The TV connection was unstable too, which was frustrating in an otherwise modern room.
Nayla K.
10/10
Mr. Wisnu from the Club Lounge was super helpful, and Chef Agung from Kafe Bromo made an absolutely phenomenal onde-onde! I stayed for 3 days and 2 nights, and the service and hospitality were top-notch. Totally recommend this hotel to family and friends. Can’t wait to come back!
Claudia M.
10/10
Chef Fitri prepared Nasi Goreng Cakalang Asap just for us, and it was really delicious. Breakfast was exquisite, and the chef made it feel personal. The staff also made sure our coffee was prepared right. Thank you for being so thoughtful, I really appreciate it.
Amenities
Everything available at this property
111 Facilities
General Services
72 available- ATM
- Shopping on site
- Computer
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express Check In/Check Out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Room service
- Smoke Detector
- Ironing
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Wake Up Service
- Telephone
- Cafe
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Year of construction
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- Apartments
- hotel
- MasterCard
- Visa
- Check In Hour
- Check Out Hour
- Late Check Out
- Mobile phone coverage
- Local and international calls
- Car hire
- Transfer service
- Airport Shuttle
- Laundry service
- Medical service
- Multilingual staff
- 24 Hour Security
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Supermarket
- Shop
- Concierge
- Luggage room
- Oven
- Clothes dryer
- Grill/BBQ
- Café
- Non Smoking Area
- Smoking area
- Highchairs
- Banquet hall
- Projector
- Photocopier
Accessibility
3 available- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
3 available- Car park
- Secure parking
- Valet parking
Meals
15 available- Minibar
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Snack bar
- Kitchen
- Bottled water
- Kettle
- Dining area
- Electric kettle
- Poolside snack bar
- Air conditioning in Restaurant
Business Services
2 available- Conference room
- Meeting room
Sports
1 available- Gym
Room Amenities
13 available- Fridge
- Family room
- Cable TV
- Hairdryer
- Flat Screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus Embong Malang
267 m 3 min walk
Closest Ferry Grahadi
573 m 7 min walk
Top attraction nearbyApsari Park
516 m 6 min walk
Dining nearby 20 Restaurants
16 m 1 min walk
Attractions
20- Apsari Park516 m 6 min walk
- Siola Surabaya Museum706 m 9 min walk
- Alun - Alun Surabaya817 m 10 min walk
- Monumen Bambu Runcing884 m 11 min walk
- Monumen Kapal Selam Surabaya1.4 km 17 min walk
Restaurants
20- Shu Guo Yin Xiang16 m 1 min walk
- The Coffee Bean & Tea Leaf24 m 1 min walk
- The G Flavors48 m 1 min walk
- Thai Street50 m 1 min walk
- Kafe Bromo61 m 1 min walk
Transit
20- Bandar Udara Internasional JuandaAirport14.2 km
- Embong MalangBus267 m 3 min walk
- TunjunganBus326 m 4 min walk
- KaliasinBus376 m 5 min walk
- Simpang DukuhBus380 m 5 min walk
Stay rules
Important conditions for your stay
Check-in15:00 – 00:00Front desk timing
Check-out12:00Departure timing
Fees and optional services
Extra beds
Extra bed (1 available) - Extra charge may apply
Deposit
Deposit required