arjun M.
I paid ₹1317 including taxes through MakeMyTrip for a booked AC room. When I arrived, the manager said that room wasn't available and only a non-AC room was left. His response was, “If you are interested, then stay here.” I asked to cancel because they couldn't provide the room I'd booked, but he refused to cancel or help. Customers are paying for confirmed bookings through the MakeMyTrip application and not getting what they were promised. This feels like a scam. I strongly ask MakeMyTrip to take strict action against hotels like this and improve customer support.
