OYO 80468 Collection-O Phoenix Pleasant Stays

The management person was drunk, and the service was awful. After I booked through OYO, the hotel person demanded extra money and said they’d cancel the booking if I didn’t pay, leaving me to look for another room at night. The rooms smelled of cigarette smoke, the bed and pillows weren’t clean, and the TV didn’t work. There was no landlines phone, and I had to follow up repeatedly to get water in the bathrooms. I wouldn’t advise couples to stay here.

I booked through the OYO app, but when I arrived the owner said he wouldn’t accept the booking because the app price was too low to make him any profit. I paid him separately, then was given a room for two people even though we’d booked for three, and told to adjust. It was a terrible experience. I don’t trust OYO anymore.

The room was 3rd degree, with insects and worms in both the bedroom and bathroom. It was a very badly maintained and shaddy place, and the staff were very rude. Before check-in they demanded extra money, asking for double what I’d paid and telling me to cancel the online booking and pay extra offline. The reception people looked like they take Alcohol. Please avoid this place.

I’d booked for three days through the OYO app, but the owner said he wouldn’t accept app bookings because the price was too low to make a profit. I paid him separately for the stay, and couldn’t get a refund for what I’d paid in the app. I don’t trust OYO anymore. I’ve uninstalled the app and will call hotels directly to book. Thanks for asking.