Townhouse 834 Jp Paradise

The check in experience was poor. I got to the hotel at 11:30 am and had to wait until noon. Luckily the bus delay meant I arrived then, or I would have been there at 8 am. When I asked for a 30 minute early check in, the receptionist and owner discussed how much I'd paid for the booking and whether I could get in early if it was more. They were already on a call arguing with OYO customer care about the low prices when I arrived. OYO needs proper terms and conditions with the hotel. A noon check in doesn't work well in real life.

This hotel no longer exists, and there's a different hotel at the same location now. Don't wait until you arrive to find that out. Oyo doesn't tell you, so don't pay them in advance and get caught out. Their customer care was so poor that getting a refund took a lot of effort. After repeated calls, they issued only a small amount, perhaps just enough to cover the call charges, and deducted hidden fees for things like Oyo wizard activation. Lesson learned: avoid booking hotels through Oyo.

The bathroom was the only decent part of the room. Everything else was disgusting. I paid a partial amount to book for myself, and customer care told me the remaining 825 would be paid at check in. They showed me a double bedroom, but at check in they demanded 1050, and the partial payment I'd already made wasn't reflected. I paid the 1050 and went to a single occupancy room, only 6x10, with very dirty bedsheets and pillow covers. I asked for clean ones, but they didn't replace them. Don't choose this hotel, it's not value for money.

The hotel and Oyo both made this a terrible experience. My first hotel refused check in after the booking was confirmed and paid. Oyo transferred me to this hotel, saying they'd confirmed it with the manager, but this place also turned me away when I arrived. When I called Oyo customer care, they abruptly hung up. Please don't use the Oyo app.