Indus Biznotel

Mr. Varun Kumar (Front Office) and Mr. Monu (Housekeeping) refused me access to the washroom and treated me in a mocking, disrespectful way. I was a potential customer, and their lack of courtesy made a terrible impression. If walk-in guests are treated like this, I can only wonder how paying guests are handled. The staff came across as arrogant and untrained, and management should be ashamed of this behavior. It reflects badly on a hotel in the hospitality business. Think twice before visiting or booking. There are far better hotels in Delhi where staff show respect.

I was passing by the hotel today when I suddenly urgently needed a washroom. I politely explained this to the front desk, VARUN KUMAR, and housekeeping, MONU, and asked to use the guest washroom, which I’ve used many times as a paying resident. They were cold, dismissive, and rude. Turning away someone who has repeatedly given them business over a basic human need shows a real lack of decency and hospitality. I feel hurt and disgusted, and won’t return. I urge others to choose a hotel that treats people with respect.

The rooms are spacious and clean, and the interior feels pleasant and calming. The restaurant serves nice food, and the staff were kind and helpful. It’s a good quality hotel in a nice area, with a bright, welcoming reception.

My stay at Indus Biznotel was comfortable, and the rooms were kept very clean and to a high standard. I was thoroughly impressed and would highly recommend it.