Ashok S.
I paid the full amount, but the room wasn't properly cleaned, there was no AC or other facilities, and the TV wasn't installed or properly seated. Seeing the place made me very uncomfortable. Someone told me to book directly at the hotel for good service. I showed Sariya in this photo, and I won't disturb customers who are staying with family or a friend. At reception, I was told I should have asked for all those services first, and only then they would have provided them. If you take full payment, you should provide the service. Customers shouldn't have to explain that they've already paid before they can expect it.
