Mercure Hyderabad Abids Hotel

The bathroom shower had mould, and there was no spare toilet paper. The room was missing basics like a tissue box and dental kits, with only one kit for two people. The Wi-Fi didn't work despite the promises, and valet parking was inefficient, with no driver available when needed. Breakfast was average. I recently stayed at Royalton Hotel Hyderabad, and the facilities were disappointing. The experience didn't justify the cost. I hope they address these problems to improve guest satisfaction.

The location is very good, and the breakfast was very good as well. Service staff were courteous and responsive, and reception handled things efficiently. I stayed for four nights. The rooms were good, though the bathroom fittings, including the shower and taps, are a bit old and could definitely be renovated for a better experience. Overall, it was good, but management could invest in making it the best. I hope they pay the service staff well too. They don't seem passionate about the hotel, mostly just service-oriented with customers.

The lobby is well kept and upgraded, but the rooms badly need refurbishment. They're spacious, and although the shower looked grim, it was excellent. Packaged bottled water was provided. Food is average. It was probably an upmarket hotel once. It's still not a bad choice for a stay in Hyderabad, but it could be better.

Dinesh, the Steward at the family restaurant, was rowdy and used abusive language when we settled the dinner bill through dine out. He refused to accept the bill and demanded 20% more. We settled it. Royalton is listed on dine out, so this was a big shame and disgrace, and disrespectful to customers. We will never visit again. We openly say this is the worst hotel in the hospitality sector, with staff ready to use abusive language and raise their voices. Hyderabad hotel goers should boycott it until the owners and staff mend their ways. We are filing a complaint with consumer affairs.