Fabhotel Pratham Inn

The location and hotel were nice, and the property felt like good value for money. I didn’t eat there, so I can’t comment on the food. The room was good but not well maintained: some lights were broken, the mattress was a little hard, and the bed wasn’t tucked in properly at the side. The bathroom was clean and hygienic, though a bit small, but it had no toiletries, hand towel, face towel, or bathmat. At check-in, they said they wouldn’t let us stay because they were no longer listed with fab hotels, even though I’d booked through them and already paid. I don’t know if that was Fab Hotels’ fault or the hotel’s, but I paid extra separately and checked in directly. It was a hassle. The man at reception was a little rude and informal, while the woman there was kind and polite and showed some hospitality. I’m still struggling to get a refund. Don’t list yourself on a website if you won’t allow a booked guest to check in. Please take this seriously and work on it, @pratham inn. I’m writing this as an Executive of SHERATON GRAND CHENNAI RESORT AND SPA.

The food was bad too. I ordered poha and found a stone in it. They did replace it when I asked, but that happened a couple of months ago. During the same stay, the room hadn’t been cleaned properly and the bedsheets were very dirty. I asked staff to change them, but they ignored me even after several reminders.

The staff wouldn’t listen. We asked for water four or five times and still weren’t given a bottle. The room and bathroom were dirty when we checked in, with hair on the bed and around the room. They claimed they’d cleaned it.

I ordered food online because none of the items I asked about were available there. The room had enough space, and the washroom was okay. The location and check-in were good too, but my room was on the second floor, and noise continued until midnight. It sounded like construction overhead or in the next building. When I asked, they said it could be coming from the kitchen. It was marriage season, and I guessed the noise might be because all the rooms were occupied. I was staying alone and wasn’t too tired, so I didn’t make a fuss, but anyone who needs quiet may not want a second-floor room. I don’t know what the first floor is like. They also called me repeatedly to check out, saying they needed to give the room to someone. It was already 11, the stated checkout time, so I understand the rule, but I’d expect some leeway if a guest needs a little longer, just as check-ins can run late. They said someone was waiting, but when I went to reception nobody was there, and the hotel clearly had rooms available. I would have checked out by 11:15 at the latest. Instead, I waited at reception and nobody showed up. Repeated calls when no one was actually waiting didn’t feel right.