Hotel Atithi

The owner was rude, unwelcoming, and unprofessional, and the restrictions on guests felt excessive and unnecessary. It was more like being in prison than staying at a hotel. A terrible experience, and I wouldn't recommend it to anyone looking for a pleasant stay.

There are frequent power cuts and no backup, and they don't provide basic services. The owner, an older woman, is arrogant and wants the full amount paid in advance. To me, this felt more like a lodge or dharamshala than a hotel, despite prices on par with a four-star place. It's the most pathetic hotel I've ever seen.

They charge high prices but provide very little. Staff were rude, there were power cuts with no backup, and the flush and jet spray didn't work well. They wanted the full room charge in cash at check-in and don't take online payments. They wouldn't help carry our luggage or provide basics like towels and soap, then started calling hours before checkout as if we were staying for free. This was the worst experience in Nainital. I have written what happened, but the owner can't handle the truth and is wishing me well, hahaha. I hope they take better care of the hotel and themselves. And to the owner, check the positive reviews I've given to places that genuinely deserve them before calling me a serial negative reviewer.

The owner made us feel so uncomfortable that we even felt unsafe. We had to spend another two hours dealing with him after an exhausting journey, and we couldn't trust that we were safe until we reached another hotel. We were asked to leave our original ID proofs there until checkout. When we refused, he told us to speak to the booking agency. His hotel rules seemed to matter more to him than government rules in India. The reception didn't have proper equipment such as a computer screen or printer. It felt more like PG accommodation, though even a PG owner shouldn't ask us to hand over original documents. I don't know what was wrong with this person. Thankfully, GOIBIBO understood our situation, cancelled the booking, and arranged a better place for us. The whole thing was so disappointing and unbelievable that we were still in doubt about our safety for a while after we arrived elsewhere. Ankit, the manager, should learn about hotel service and customer satisfaction. Hospitality should be the main aim of a hotel, and he should at least show some humanity. I don't know how he could put someone through that kind of trouble. Booking this place was our biggest mistake and worst experience in Nainital. The positive comments about it seem unauthentic. WORST HOTEL, please don't even think about checking in.