Zostel Jim Corbett

I booked a four-bed dorm expecting the usual Zostel standard, but the property was in a deplorable state. When I raised it, the staff were indifferent and bluntly said, “This is all we have.” I asked to see another room, only to be told it was even worse. Their dismissive attitude came with no attempt to help or resolve anything. I also contacted Zostel support hoping for a solution, or at least a refund, but got no response at all. The lack of care and professionalism was unacceptable. This was the worst Zostel experience I’ve had, and I strongly advise against booking here. It’s not worth the risk.

We stayed for one night in December in the deluxe quadruple suite. The room’s interior and furnishings were in good condition, and the common room was great, with games including pool and table tennis. Cafeteria food was decent, and there’s a small parking area. The property also gets visits from families and middle-aged guests, so I’m not sure it’s the best fit for backpackers. Cleanliness and maintenance brought the rating down to three stars. Dust covered the bed sheets, pillows and couches in our room, and the bathroom towels were unclean. One drain was clogged, the taps were in bad shape, and there was no hot water. For just one night, it was a decent enough stay.

The pool was decently maintained and, in my opinion, is the only real selling point right now. The staff and property manager were hospitable, and I hope the place improves, since it’s a good budget option compared with pricier stays nearby. We spent two nights in premium and standard rooms. The rooms aren’t maintained to Zostel standards, and the property looks much more worn down than the photos, which may have been taken when it first opened. There was a strange smell, broken or non-locking door knobs, a damaged window, and dust clogging the exhaust vents. Touching the main bathroom tap gave an electric shock, and a piece of wood was literally holding up the premium room’s toilet false ceiling. The gym and common room also weren’t maintained. It’s a sorry state of affairs at this Zostel.

The food tasted good, though service was a bit slow. The staff were responsive and nice, so I could overlook that. But the property itself was dirty, including the gym and lobby, and you couldn’t see the bottom of the pool. I felt like grabbing a mop and cleaning it myself. Unless you’re paying 500 rupees for a dorm bed, I don’t think the place is worth it. These days, Zostel seems to be trading on its brand name.