meera S.
I wish I could give zero stars. We arrived on New Year without booking ahead and paid the full amount in advance. Beforehand, I specifically asked whether milk would be available at night for my toddler, and they said yes. At 2 AM on a freezing night, they refused to give us any. One staff member tried to help, but the manager scolded him. He also mistreated an elderly woman in our group and told her to go outside alone at 2 AM. Later, we saw the manager drinking beer and appearing drunk instead of doing his job. We had to arrange a cab ourselves in the middle of the night to get milk. The next morning the manager had disappeared. Over the phone, he told us to go to Udaipur if we wanted to meet him. It was an extremely unprofessional, irresponsible, and traumatic experience. I would never recommend this place.
