ramesh G.
The hotel's location was good, and the food tasted decent, but the stay at Hotel De Alcazar was only average and fell short of what I expected. The cleanliness and upkeep need serious work. There were cockroaches in both the room and kitchen, bathroom tiles were dirty, and the chairs and tables were dusty. Some sheets were torn and had cigarette burn marks. The pool and its surrounding area were also unclean, and one day the lift stopped working. The buffet was poorly arranged at busy times, even though the food itself tasted good. I've travelled widely and usually had excellent hotel stays, but this one didn't meet that standard. The property has potential because of its location, but hygiene, cleanliness, and maintenance need substantial improvement for guests to have a better experience.
