Raghav P.
We had booked two rooms online a week ahead, but they weren't held for us and the rooms we got had faults. Staff blamed me for not coming to the hotel in advance to reserve, and the manager even said I was lying about having booked ahead. They were using a different name too. The staff seemed more interested in mobile games than helping us. We had to ask again and again for water and towels. It felt like begging at a government ration shop for something we'd already paid for. Terrible cooperation.
