Hotel Benacus

The bus station is about 200 m away, roughly a two-minute walk from the hotel. Hotel Benacus is almost in the center of Bardolino, inside the restricted ZTL zone. If you’re driving, ask reception to register your license plate with the local police 👮. That lets you enter and leave the zone whenever you need to for your planned trips.

The hotel’s responses to criticism have also left a bad impression on me. Mr. Mortari, some of your replies to negative reviews feel personal and insulting, including comments like “I’m glad I don’t have you as a customer.” A factual, solution-focused answer would come across as much more professional. You also called it “funny” that I took so long to respond. I only posted my review after the final fine arrived last week. It took nearly 8-9 months for the notice to reach me in Germany, and I had only then been able to assess the full experience. A few months earlier, I emailed you personally to ask whether anything could be done, but you never replied to my last message. I also want to address your claim that getting “two penalties at once” says something about me as a person. During my three-day stay, I had to drive down that street twice because nobody gave me my license plate information. The two fines followed directly from that missing information. They are NOT AN EXPRESSION OF MY CHARACTER. Looking at other guest comments, I can see that I wasn’t the only one affected by the license plate and fine issue. Clearer, more frequent information could prevent misunderstandings and unnecessary costs. Criticism can help improve procedures and guest satisfaction. Plenty of hotels, even in places like Bardolino, make service and attention to guests a priority. I hope this hotel can move in that direction too. Tufan My own stay was very disappointing. The building looks old and in need of renovation, and the service was unfriendly and unhelpful. One receptionist in particular seemed disinterested or simply ignored questions. Breakfast was basic, poor in quality, and not fresh or varied enough to be convincing. There was also important information missing. It was my first visit to the city, and I didn’t know that a license plate had to be registered with the police before driving into the restricted traffic zone. Staff didn’t tell me. In fact, an employee parked my car without explaining any of this. I ended up with two tickets, which was extremely frustrating. I explained the situation to Mr. Mortari and said it was the hotel’s fault, but my complaint was brushed aside and I was treated rudely. That response was unacceptable. I expected professionalism, kindness, and clear communication. I can’t recommend the hotel. Tufan

We wouldn’t recommend this place. The bidet was leaking, and they didn’t even offer to move us to another room. The service was terrible. Alessio, the owner, was unavailable and didn’t answer the phone.

The rooms are easy to reach by elevator, and there’s convenient private parking. We spent three days at this excellent property in a central spot. Breakfast was good, and Alessio was great to deal with. We highly recommend it and would be glad to return.