Masseria Rifisa AgriResort

Even using the sauna costs extra, and that felt absurd to me. It’s on the premises, but you still have to pay to use it, even if you’ve booked a massage. You can enter the heated pool, though the indoor entrance is off-limits unless you pay an additional fee. Almost everything comes with extra charges apart from pool access and breakfast. Even an in-person check-in costs a few more euros. At the meat dinner one evening, our steak was supposed to be medium rare but arrived medium well, despite the high price. The man grilling became angry, argued with staff, shouted, and was rude to guests. It was a terrible experience. I strongly suggest finding somewhere else.

We had booked three nights for four family members, but personal circumstances meant we couldn’t travel. A day before, we contacted the hotel and politely asked whether any partial compensation or flexibility might be possible, while understanding the cancellation policy. I emailed three times and got only, “We have a policy.” The full charge went on my credit card, with no goodwill gesture or reimbursement for the breakfasts we paid for but never had. It’s disappointing to be met with so little understanding or customer care. A small kind gesture would have left a very different impression. I hope they enjoyed those breakfasts, since we didn’t get the chance.

The rooms have a modern, high-quality look and were very clean. We also really enjoyed the pool area, and breakfast had a wide selection of fresh, organic food and very good wine. The restaurant is well worth a visit. Most of all, the staff were friendly and attentive, and made our stay wonderful. Thanks to all of them!

We’ve been here twice now and are already looking forward to another visit. The staff are so attentive they notice what you need before you even ask. When they saw our son wanted to play games, they bought some for guests to use. He also got sick, and they arranged for a wonderful doctor to come to the hotel. It feels like home, only you get pampered. The amenities are top-notch, from the heated pool to the beautiful rooms. Special thanks to Frederica, who kept everything on track. We can’t recommend this place enough!