Hotel Terme Cristallo Palace

Good.

Fantastic.

The room was excellent, the hotel was clean, the meals were good, and the location was excellent. This was my fourth weeklong stay here, and this year four friends came with me. My disappointment is about the health manager, who was rude and didn’t show staff or guests the respect the hotel deserves. Perhaps she forgets that guests ultimately pay her salary. The hotel is losing quality, which is a shame. I’ll check how things stand before booking next year. Thanks to all the other staff, who were very kind and professional.

My problem was with the service charge process. You order something, they ask you to sign a slip, and then at the end of your stay the bill includes drinks you say you never had. They insist you signed for them, but they don’t give you a copy of the slip, so they could write whatever they want and the guest has no way to check. Staff always seem to be treated as right, with nothing for the customer. I don’t mind paying for what I actually order; it’s the principle. Even when they asked the waitress, she said I had ordered it. I’d suggest taking a photo of anything you sign so there’s at least some record.