Hotel Torre Bennistra

The location is excellent, and the terrace has a beautiful view. The hotel itself is passable and somewhat dated, but I wouldn’t stay again after our experience. We spent three nights there, and the air conditioning problems came up every day alongside poor service and conflicting information from staff. On arrival we were casually told the AC wasn’t working, without an apology or explanation of what we could use instead. No fan was offered, and the room was uncomfortably hot, making sleep very difficult. The next day, reception eventually gave us a fan but said it was “illegal” to run the AC below 40°C. We checked later and found that wasn’t true. Another staff member said they’d switch it on while we were out, but after we returned from a wedding that evening it still wasn’t on. When we brought it up, the receptionist looked visibly irritated. She eventually turned it on, then told us to “go away.” On the third day we came back to a large puddle from a leaking AC unit. Staff tried to deal with it, but mostly just moved the water around the room. A staff member tried repairing the unit, but the leak couldn’t be fixed properly, so we had to keep a bucket in the room overnight to catch the water. We asked to change rooms and were told the hotel was full. The shower also flooded, and there was confusion about whether we needed to leave the key. We understand maintenance issues can happen in any hotel. What disappointed us most was the lack of apology, the contradictory things different staff told us, and how rudely and confrontationally some concerns were handled. If the AC issues had been managed professionally and courteously, this could have been a pleasant stay.