Costa Verde

We were there from 11/5/26. The old town of cefalu was fantastic, and several hotel buses went there during the day. The beach wasn't walkable for us, though the hotel ran a bus several times daily. Getting back after an evening out was harder: there was no bus to Costa verde after 18.20, so we took a taxi. There also wasn't anywhere nearby to go out in the evening. The hotel itself was great and very clean, with daily room cleaning, good but repetitive food, and really friendly, informative staff. There was no bedroom air con at this time of year, as it only runs from June-September.

We booked all-inclusive, but kept finding extra charges for things we thought were covered. Water wasn't properly included, children's ice cream cost extra, towel changes cost money, and there was a €20 cash deposit for towels. We also had to keep topping up the hotel card. When its balance ran out, we'd have to go back to the room, even wet from the pool, to get a bank card and recharge it. If we had no cash for the deposit, we had to find an ATM. The drinks were limited and tasted more like syrup and sugar than cocktails, and the restaurant food was poor and repetitive, below what I'd expect from a resort. The room was small, dark, and uncomfortable for three adults and a child, while guests with fewer people seemed to get much larger rooms. The safe had problems and the fridge was broken, despite the all-inclusive price. Getting to the beach and water park also required transport, as neither was right in the hotel grounds. What made the stay especially stressful was the staff. Reception, restaurant, and bar employees were rude and unprofessional, often making us feel like a bother instead of welcoming us. The whole place felt focused on collecting more money rather than helping guests enjoy their holiday. I absolutely wouldn't recommend it or return.

The staff were friendly and polite during our experience. Expectations may affect how you feel about the stay, so I'd recommend reading the hotel rules and all-inclusive details carefully before booking, since some services have limits or extra charges.

We had a lovely holiday in May 2025. The garden-view room was clean, and room service was great. Food quality was good, though the menu got a little boring after a few days. With all-inclusive, lunch and dinner came with a bottle of wine and water per table, and you could ask for refills. The beach was what you'd expect in Italy, and the beach bar was open for us to use. You can walk there, it's not as far as it seems, or take the hotel bus. Reception also arranged contact with a car rental company, and we had no problems with the rental. The second picture is from the route above the hotel, which is on the right.