Hotel Mizar

The rooms were clean, though very cold, and the hotel looked a bit rundown. It’s not close to many useful shops. Service from the receptionist, waitress, and young male waiter in the evening was very good, but the head waiter and breakfast supervisor were rude.

The air conditioning wasn’t working in most rooms, and many guests were complaining about it. The hotel took no action to fix the problem, and the service was pathetic. There’s no ramp to get luggage down to ground level, so I had to carry heavy bags on the stairs. It was a painful experience. This is one of the worst hotels I’ve ever seen, certainly a 2-star place. They should close the business, or customers will eventually leave.

The rooms were basic but clean, with paper-thin walls. The hotel itself is very dated and run down, nothing like the online photos. The town is grubby too, with no bars or restaurants for days without trips or in the evenings, and there’s no entertainment at the hotel. It felt like Fawlty Towers, stuck in the 70s. The food was terrible. At dinner, there are three choices, and the rubbery omelette is always one of them. It’s made the day before, with one vegetable dish each night to go with whatever you choose. I picked cod one night and got a small piece of flat fish, only about 3mm thick. Breakfast was no better. Food kept running out, and two coffee machines had to serve more than 100 people, so getting anything felt like a fight. The one barman was okay, but restaurant staff were very grumpy. The average guest age is 75, which may be why they get away with things.

The pool was nice, but the area right around it wasn’t maintained. The only real positive was the very fast WiFi. We wouldn’t choose to stay here again. The hotel seems closer to 2 stars than 4, and as long as coach parties keep bringing guaranteed income, it doesn’t have to try. We stayed six nights on an organized coach trip. Check-in was chaotic, with only one staff member handling a group of over 40. Our luggage took a while to arrive, and I eventually found our case abandoned in a corridor. Rooms were dated but functional and clean, with a safe and fridge but no tea or coffee maker. The bar didn’t take cash, so you ran up a tab for the stay. The air conditioning seemed to do its own thing until we learned that management regularly turned off the hotel-wide master switch behind reception. Dinner on our first night was bland, plain, and dry, so we ate out for the rest of the stay. More people in our party made the same choice. Another coach party arrived from Holland during our stay.