Casa Guargne'

We stayed two nights last October and had a lovely time. The hotel feels new, and it’s beautiful, clean, cozy, and welcoming. At reception we were greeted warmly, and our spacious, comfortable room was thoughtfully equipped, including a Dyson hair dryer. We heard the spa was expected to open soon, which sounded exciting. We enjoyed dinner at the hotel one evening, and on another, the staff recommended a nearby restaurant that turned out to be an excellent choice. There was some renovation work around the hotel during our stay, which was disappointing at times, so I’d check ahead about any work in progress. We’d happily return.

Casa G is a nice hotel overall, with good amenities, a new feel, and a beautiful setting. But our two-night visit was let down by the service. Seven of us had dinner at the restaurant on the first night, and the food was really substandard. Two dishes were badly cooked; we mentioned it to the service crew, who didn’t seem to care. There was also a mistake with the charges before we left. The reception team were impolite and indifferent to service standards. After we posted a Google review, the reply was arrogant and showed no sign of accepting that they might have done anything wrong. How can a hospitality provider be so indifferent to service? It brings shame to beautiful Italy. They need to replace the service crew.

The staff were a delight, especially the wait staff. They were so friendly and helpful, and their wine pouring technique alone will blow you away. The food was great too. The rooms are gorgeous, with jaw-dropping views. Everything here is 10/10, and I’d recommend it without hesitation.

Dinner was exquisite: the scallop carpaccio, tortelli cacio e pepe, and filetto di manzo danese scottato were all phenomenal. I ordered tiramisù to my room afterward. I initially felt bad asking while the staff were so busy, but it was easily the best I’ve had. The hotel itself is beautiful, with rich natural wood and elegant stone, especially in the stunning bathrooms. The details are high quality, from the light switches to the bedframes. Staff were attentive and friendly. My shower had a small issue before I went skiing, and it was fixed perfectly by the time I got back. A real gem. I’ll be back.