Boutique Hotel Villa Blu Cortina

The hotel's location is magnificent, but the stay was a terrible disappointment and ruined the vacation I'd looked forward to. It was very hot in the Dolomites that day, and there was no air conditioning or even a fan. We ended up sitting in our air-conditioned car until late afternoon, when it cooled down. That's strike one. I had booked a massage in advance, hoping it would help with my spinal issues after four hours in the car. When I arrived, I was told the therapist was fully booked. Strike two. The website advertised internet, but it didn't work at all. My husband had to use his phone hotspot to get us connected. Strike three. We booked dinner at the hotel restaurant for 7:30 pm. The view was beautiful, but the meal took an hour and a half. When I used the bathroom, there was no toilet paper in the stall. The spare roll was outside the private stall area on a shelf. Back on the deck, our food still hadn't arrived. People who came after us had already been served, so we went to the manager to complain. The restaurant manager followed us and said there'd been a mix-up in the kitchen. Suddenly the food was ready, and at least we weren't charged for it. I was missing one of the things I'd ordered, and my husband's salad had no dressing. The food was lukewarm and tasted like it had been sitting for a long time. We finally ate at 9:00 pm. Strike four. It's a shame, because the location is great, but the management needs an upgrade.

Great service and an amazing view from the balconies. The hotel is nicely located in Cortina and has a good restaurant, Amadeus.

FANTASTIC AND MAGICAL PLACE I had an excellent experience at Villa Blu. Its covered parking was very convenient, and the hotel is close to the center of Cortina, making it easy to get around. The view is beautiful and privileged. My room was comfortable and well maintained, and the staff were extremely kind and attentive. The restaurant was a real highlight.

The location was beautiful, though all of the Dolomites are beautiful. The room was okay, but definitely overpriced, and I wouldn't call the place boutique. I rated the stay so low because Wi-Fi was included in the price but didn't work in our room. I raised the issue and was given another password, but that didn't help. I was on a working holiday and missed a whole day of work, so I asked if they could compensate me for some of the stay. They said it usually works, so there was nothing they could do. I was blown away by how little support the support staff provided.