Residence Pratone, Garda

I only saw two of the apartments, but both felt dull and had uncomfortable beds. They seemed quite expensive for what you get, so I can’t recommend staying here.

The apartments were basic and mostly clean, and the air conditioning worked well, which we definitely needed. But getting the keys was a mess. We had to collect them about a 30-minute walk away, which is ridiculous when you don’t have a car and have two kids with you. Our stay was spoiled by the woman who lives near the pool. She kept coming into the pool area to scold people, even when there wasn’t much noise. She told us to keep my five-year-old autistic niece quiet for talking, then filmed her and my three-year-old son laughing and playing. Later, while we were leaving, she soaked my son and husband with a hose because they were singing. She’s a serious problem for the apartments and will stop families from coming back. It isn’t very family friendly with her there. She was allowed to blare her horn for 30 minutes because someone parked in her spot, yet nobody else could even talk near her apartment.

The gardens and pools are kept immaculately, and the apartments are modern, with different sizes to choose from. Some have views of the lake. I have an apartment here and love it. The location is superb, very close to the beach, and Garda town and the ferries are about a 15-minute walk away.

We were given a different apartment from the one we booked, one that seemed not to have been rented for years. None of the kitchen appliances worked with the outlets, and ants were all over the place, including in the beds. It was really unpleasant. When we contacted Appartamenti Pratone, they wouldn’t listen. A very bad experience.