Villa Giulia a "Casa Conti di Sotto"

The host's behavior was the worst part. When we raised the bad, unstable internet, despite the listing promising a connection suitable for work, she accused us of lying, became offensive, and harassed us throughout the stay. She also falsely claimed we had damaged the jacuzzi, which we hadn't. The place itself was old and poorly maintained, and there were worms when we arrived, which was quite off-putting. The listing said there would be 1.5 bathrooms, but only one was available. We also felt constantly watched and restricted by the excessive number of security cameras around the property. In short, the conditions were poor, the internet was a joke, and the host was hostile. Steer clear of this nightmare.

It's set in a charming Tuscan town, but that's where the good points end. Equipment throughout the property was in disrepair and felt like a serious safety risk. I injured myself during ordinary use when I fell on the worn jacuzzi steps. The owner's apparent negligence made it seem as if guest safety was being deliberately disregarded, possibly to extract extra fees. After we left, they even tried to extort money from us. I'd stay away.

At first Laura seemed nice, but things deteriorated when the Wi-Fi, which we needed for work and had been promised would be strong, kept failing. When I brought it up, she got defensive and aggressive and made accusations instead of trying to solve it. We had to find somewhere else to stay because of the connection and Laura's response. If you want a host you can communicate with, avoid this place. We regret not reading the reviews more carefully before booking.

Maybe your translation simply wasn't right. We never asked for a free upgrade, just an upgrade, and we weren't looking for gifts. We didn't complain about the price, and we said we would recommend the accommodation to others. Our comments were factual, but you don't seem able to take criticism well. We didn't mention the massage before, but we can now: the discount was justified, since nearly 15 minutes of the massage were missing. The sauna issue was that it was switched on too late, not that we, as a couple with a small child, took turns so the child wouldn't be left alone. We didn't attack anyone personally; we gave our opinion, as we had already told you directly. Saying we're just looking for free upgrades is cheeky.