B&B Naturin - Cascina Colombaro

The room looked cute, but it wasn't practical for a trip. There were ornaments everywhere and hardly any storage, the wardrobe was tiny, and the walls were thin. The pool was the biggest letdown. It was more like a large paddling pool, full of wasps, dead bugs, and leaves, so we couldn't even see the bottom. We had booked Naturin mainly to relax by the pool, and only found the late-June opening date buried at the very bottom of the Booking.com small print. That should have been in the property description. I was surprised the owner didn't mention it when I said a few days beforehand that we planned to swim. The owners later claimed they'd asked whether we wanted the filter changed and that we'd agreed, but that isn't what happened. They said, “we're going to EMPTY the pool,” and we answered, “no please, we're going to use it.” We didn't yet know how disgusting it was. A couple of days before arrival, the hosts asked us to check in two hours later because of childcare. We politely said no, since we wanted to use the pool, but they kept insisting. I suggested they leave the key somewhere safe, which didn't seem to suit them either. Their reply was abrupt, unlike the friendly messages and smiley faces before that. Our holiday can't revolve around their childcare. If they can't manage both parenting and the business, they should get a hotel manager. They also falsely told Booking.com that we arrived late. We got there before our estimated time. There were cobwebs all over, a dirty soap holder, stained sheets, mould in at least two breakfast jam jars, dog poo in the garden, and mouldy outdoor chairs. I have pictures on Booking.com. The hosts weren't at breakfast, and it's their job to make sure the food is safe and the place is clean, not ours to chase them down. They blamed the garden mess on us, but I can say with complete certainty it wasn't our dog. He's disabled, so we have to stimulate him to go or he uses his nappy. The dog poo in the garden was unhygienic and could be dangerous for children or other animals running around. There are good things here. The hosts are warm and gave us places to eat and visit. Dogs stay at no extra charge, there was a dog bed in our room, and their own dog is lovely and friendly. The farmhouse is beautiful, the gardens have a wide range of agriculture, and the incense in the room smelled lovely. This place has so much potential, but it fell far short of what we expected. When we checked out, we told the lady host we'd be leaving in a few minutes. She didn't wait for us to return the key or ask how the stay had gone. We saw her heading off across a field as we got into the car. Had she waited, she could have heard this from us in person instead of reading it here. I'm also very disappointed that the owners won't take responsibility for the bad weekend we had and have tried to lie about it. Response to the owners: your immature and untruthful response, again, tells potential guests everything they need to know about your character and the way you operate.