Hotel Ambra

I feel like you support the hotels over your customers because you earn money from bookings made on your platform. My case is genuine, and Hotel Ambra in Lignano Sabbiadore is a complete fraud. They marked me as a 'NO SHOW', but I sent Booking.com support proof that I was there on the arrival date: I paid for seven days of parking and received a refund from the hotel. That shows I was at reception. I also checked the rooms listed on your Booking.com website as a double room hotel room, but there was no second room. I was told the bathroom counted as the second room. That is completely false, and the listing is misleading. I cancelled at reception, and the parking charge was refunded to my credit card, further proving I was there. I sent the parking refund receipt to Booking.com support as evidence, but I still haven’t received a refund and think I’ll have to write off the loss. The rooms are very low quality, and I don’t understand how they claim to be a four-star hotel.