Residenza Ibsen

The reception team were kind and accommodating. The girls there even let us use the pool close to its 6 p.m. closing time, since there were still lots of people swimming and we promised we’d only take a quick dip to cool off. I also noticed several guests with dogs, so being able to bring a pet is a plus. The stay itself was underwhelming. We booked at the last minute and were glad to find a room, but nobody warned us that the air conditioning was out. We only found out from a notice in the lift. The room was nice, though the old shutters were loud and made some worrying noises as they opened and closed. The lifts were old and noisy too. With the air conditioning broken, we left the terrace door open overnight, but our room was a couple of floors above the entrance and road noise kept us awake. Breakfast was poor as well. The scrambled eggs tasted off, and the spreads were all sub-brands, which I hadn’t encountered at a four-star hotel.

The room ruined the stay for me. I booked a superior room, but the toilet smelled horrible for four days, and they only changed our room after that. When I complained about the smell and noise, the young blonde girl at reception was rude and unhelpful. She didn’t apologize and instead made excuses, saying nothing could be done and it wasn’t their fault. I couldn’t believe it. The facilities were old, smelly, broken, or out of order, and the food was very basic. Some dishes, including the fish and pasta, seemed to have no taste at all. The food was better at home, so I wouldn’t bother eating here. The dining staff also seemed unhappy and took ages to bring anything or help. One man with glasses had a rude, frustrated manner and never welcomed anyone. It felt like he was being punished to serve guests. There was no respect for customers, not even a little smile or a “good morning.” It might be tempting to book because the hotel is cheaper than others, but I don’t think it’s worth it. Don’t ruin your stay.

It’s convenient for the beach and fine if you just need somewhere to sleep for a night. The hotel isn’t an obvious disaster, but it doesn’t feel like a resort, the Wi-Fi was unusable, and breakfast could have been better.

We paid about €350 a night for a suite with two air conditioners. One barely blew any air, and the other didn’t work at all. The room was over 30 degrees, and I was there with two adults and three kids. It ruined my holiday. Management was awful. They don’t test or maintain the equipment, and when I complained, they said the previous guests hadn’t complained. Avoid this hotel so it doesn’t ruin your holiday too.