Hotel Club Regina E Fassa

The hygiene was really poor throughout. I found visible mold in the shower, and both the gym and the corridor to the sauna were filthy. The hotel itself is extremely old and very dirty. This was one of the worst stays I've had, and I wouldn't recommend it to anyone.

The staff were kind and genuinely helpful, and the big balcony had a nice view. We had plenty of room for our ski luggage, with a luggage room as well, and the underground ski equipment room had a direct exit to the parking lot. The location is somewhat cut off from the small villages, but the skier bus was handy, running every 30 minutes to cable cars in two nearby villages in opposite directions. Our room was spacious and clean, though the hotel is old and could use refurbishment. Towels and sheets were changed only once in three days, and the bed covers were just a sheet rather than a fully enclosed, envelope-style cover. We chose half board. The food wasn't what you'd expect in Italy, though it was typical of this kind of package, more like a canteen. The bar needs updating too. The worst part was a group of youngsters staying there at the same time. It felt like they'd taken over, with noise, jumping on the balconies at 2:00 AM, and random knocks on guests' doors. For the price, it was good value, but for better quality you'd need to look elsewhere and pay extra.

We had plenty of space for our things, and our room was okay. Unlike the rest of our group, we didn't have heating trouble. The food was also okay, nothing special. The location wasn't great, though we did get a shuttle to the gondola every day. The place needs renovation. The fitness room was open for three days, then stayed closed for some reason. The spa was basic, with a sauna and something like a jacuzzi. The cleaning service wasn't good either. Our ski bags were dirty after touching the floor.

We expected less after reading the reviews, but our week at Regina e Fassa turned out to be a pleasant surprise. Dinner on the half board plan was delicious and had good variety, and the staff were friendly. The manager worked hard, and our room was cleaned every day. Some updates are needed around the hotel, and noise from neighboring guests was a downside. Still, we'd happily come back for another ski trip in Val de Fassa.