Seven Rooms Milano

The room was excellent for our family, with a spacious mezzanine area, a nice shower, plenty of sockets, and super comfortable beds. When it was nearly 40 degrees outside, the icy cold air conditioning was bliss. The hotel isn't close to central Milan, but buses and trams make it easy to get around. The lovely woman who ran the hotel spoke excellent English, French, and Italian, and explained exactly how to reach the centre. She sold us tickets too. We enjoy travelling by tram and bus, and it gave us a better feel for the city, including atmospheric areas beyond the usual tourist spots. If you're travelling with family, a taxi also makes sense, especially since the hotel costs less. The woman running it was polite, charming, and seemed to love her job. A good choice if you don't mind the journey on public transport.

We let the hotel know a week before our planned arrival that an unfortunate event meant we couldn't come. They showed no understanding or flexibility and still insisted on charging the full amount. In the end, we sent our friends on vacation so we wouldn't lose the money. In one of the rooms, the jacuzzi didn't work and was only usable as a bathtub. The room wasn't clean, and from the balcony you could look straight onto the car wash and car service behind the hotel. There was too much noise, the breakfast wasn't good, and the area made it difficult to get to tourist attractions. Given the lack of empathy and the problems with the stay, I can't recommend this hotel.

I went looking for a car wash vacuum after my youngest child spilled some chips in the car while we were visiting Milan. I ended up at this creepy place in a shady neighborhood. The vacuum needed a special coin, and I had no Euros in cash. A sign on the wall said the car wash staff could accept card payments if needed, so I went to a nearby gas station. They told me to ask for help at the hotel reception. Once inside, I had to wait through a long phone negotiation between the receptionist and someone called "Johnny" who wanted to hire a room with Jakuzi for a few hours. When it was finally my turn, I politely asked for car wash coins. The receptionist rolled their eyes and said the change machine was by the cleaner. I explained that I couldn't use it without cash and was following the sign's directions, but they said they couldn't help. I politely suggested they update the misleading sign. They rudely told me there was nothing they could do and handed me a business card, saying I should let the manager know if it mattered so much. Apparently, I was wrong to offer polite feedback. This could've been handled with a simple “Thanks for letting us know, we'll look into that,” as you'd expect in most civilised countries. Instead, the business seems to make brushing off customers who ask questions a priority. I don't know when I'll be back in Milan, but I can cross this place off my list. The property also runs a car wash, so stay away.

I needed somewhere close to Trenitalia Smistamento, and this hotel suited me well. The room was clean, very tall, nicely furnished, and had everything I needed. The king size bed was excellent, and I didn't hear noise from outside or the neighbours. WiFi was very good too, up to 12mbit/so. Even with the strong covid restrictions, the host was friendly and supportive. Excellent!