Starhotels Business Palace

I first stayed here in 2004 and came back just last week for 4 nights. The hotel is still just as nice. My room was clean, spacious, and warm, and all the staff were friendly and helpful. The restaurant food was very good, and breakfast each morning had plenty of hot and cold choices. The yellow line metro is only a 2 minute walk away and goes to the Duomo or Central station.

The room was clean and spacious, and I had a pleasant stay. There was also a very kind, warm Asian receptionist while I was there.

The location made it easy to get around, with Porto di Mare metro station just a short walk away. From there, it’s about 10 minutes to the Duomo and central area. I stayed two nights at Starhotels Business Palace in Milan and had a good time. The hotel is big, and the staff were welcoming. My room was spacious, quiet, comfortable, and well equipped, though the furniture was a little old. Breakfast was tasty and had a good variety. I really liked the stay and would come back.

Even though the hotel accepted fault and arranged another place for me to stay, including paying for transport there, I was still charged a cancellation fee. My request to cancel for free was denied. I complained through booking.com and also tried to contact the hotel directly, but haven’t received a response. I’d booked through booking.com, but when I arrived, I was told the reservation had been lost because of a system error on the hotel’s end. The hotel was full, so I couldn’t stay there. This is poor and unprofessional business conduct. I’d like a hotel representative to contact me as soon as possible to resolve this.