Splendido Bay Luxury Spa Resort Hotel

The reception staff handled our problem very poorly and didn’t seem professional. Even after I gave them the booking details and room number, they said they couldn’t find the reservation and that the room didn’t exist. There was no hot water in the room either, which made the stay uncomfortable. This was a very disappointing experience for a place carrying a five-star label.

The smell of manure from the surrounding fertilized fields was constant. Inside, the junior suites smelled musty and had mold, apparently because there’s no built-in ventilation and the climate is humid. In the building with the spa, the chlorine smell carried through the rooms and corridors, while opening the windows let in a smell of smoke, perhaps from the kitchen. The AC units didn’t work, and the whole hotel seemed to be in terrible shape. I don’t understand the five-star rating, and I wouldn’t recommend it at all.

The peaceful setting made it easy to relax, and the location is beautiful. Staff were outstanding and went out of their way to help. There was a wide choice at breakfast, and it was delicious. I’ll definitely return.

This didn’t feel like a five-star hotel. There was no hot water in the room, which was unacceptable. I also had a very disappointing exchange with reception, far below what I’d expect at this level. Even after I clearly spelled out the guest’s name, the receptionist couldn’t find the room. When I gave the room number, she insisted it didn’t exist, and her attitude was unprofessional throughout. The service fell well short of what a hotel in this category should provide.